1. How long does it take for my order to be processed and shipped out?

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Our products need to be paid in full for scheduled production, and the general delivery cycle is 60 days to 90 days after payment. If the full payment is not made within 15 working days after the order is placed, the company will regard it as voluntarily abandoning the purchase and refund the paid amount.

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2. Can I order a massage bed and have it delivered at later date?

Yes, you can order a product first and have it deliver to you at a later date. Please contact us at service@irelax.life when placing the order.

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3. What is your online return policy if the product is not suitable for me?

We want you to be happy with your purchase, please contact us at service@irelax.life and we will look for a solution with you first if you find the product is not suitable for you. However, if you are still dissatisfied with your online orders, we can issue a return and refund within 15  calendar days of receiving the shipment. The product must be in its original condition and packaging. Once your return has been received and inspected, we will issue a refund, less return shipping costs and a 15% re-stocking fee unless the product is defective or the return is a result of an error by iRelaxBot. Refunds will be provided in the same way that the initial payment was made. And the customer will bear the handling fee of the bank, credit card company or third-party loan that has occurred.

Please contact us at service@irelax.life before shipping back the returned item. For the safety of our employees, any package received without a return arrangement will be rejected.

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4. How do I exchange the product if the product is defective?

If you have received a damaged or defective item, please contact us at service@irelax.life within 14 calendar days of receiving your shipment. We will send you a replacement of the same or similar product at no cost.

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5. What is the standard delivery method? 

Curbside delivery is our standard delivery method and is charged as you place an order. Your bed will arrive in its factory boxes, unassembled. Once your package gets close to home, the freight company will call you to schedule the delivery. They will deliver your package to your street level on its pallet, and you will be responsible for getting it into your home or business. The quotation for the shipping is to the lower 48 states. Contact us for a shipping quote if you need delivery to Alaska or Hawaii.

 

6. What is a White Glove Delivery?

White Glove Delivery is the delivery and assembly of your massage bed. A professional two-person team will coordinate the best day and time for delivery. Deliveries are only performed Monday – Friday during normal business hours. If a Saturday delivery is required please call us before placing the order to see if the white glove delivery agent in your area performs Saturday deliveries and how much additional it will cost. Once they arrive your bed will be brought into your house, carried up or down up to two flights of stairs if needed, and completely assembled. They remove all the packaging and have you do a test run to make sure everything is in working order.
This is an added delivery service and the cost starts* at $199, and is designed to help anyone that may need help moving their massage bed into their house and having it assembled. An important note is that this service will bring the massage bed into your home and into your room of choice. Please measure all door openings leading to the room you want it in to assure they are wide enough for the bed you selected. Once the shipment leaves if it does not fit through any doorway the chair cannot be refused and if returned all applicable return charges will be charged. This includes all freight charges (both to you and back to us) and the white glove delivery fee of $199 is not refundable.

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7. How and why I need a white glove delivery? 

We recommend the white glove delivery option if you do not have help available to move the boxes into your home or business. These beds come in heavy factory sealed boxes and are not easy for one person to move around. If you do not have a friend or family member available during the time of delivery we recommend purchasing the white glove service so that the heavy lifting, movement of the heavy boxes and set-up of the massage bed is done for you.

Things to know about the White Glove Delivery Service

• White Glove Delivery is an added service and the cost starts at $199.

• As an added service, White Glove Delivery is non-refundable.

• A two-person furniture installation team will deliver, unpack, and assemble your new massage chair in your room of choice providing it’s up or down up to two flights of stairs and it fits through all doorways leading into that room.

• The delivery team will do a test run of your massage bed with you to ensure things are working as intended. They will not teach you how to work it. They are mainly there for the physical labor aspect. If you need assistance using the bed please review the owner’s manual or call us for assistance.

• Keep the original boxes and packaging for at least 30 days after delivery in case you wish to return. We will not accept returns if the chair cannot be shipped back to us in the original box and packaging. 

• White Glove Delivery does add a few days to the delivery time. This is due to the delivery company having to process receipt of your massage bed, and then coordinate a delivery time with you.

• The White Glove Delivery company will be calling you to arrange delivery. A time window will be set for your delivery time, usually 2-4 hours.

• If you wish to cancel or order a White Glove Delivery after your massage bed has shipped an additional rerouting charge will apply.

• If you would like the White Glove Delivery Facility to hold on to your massage bed and delay delivery for an extended period of time (usually longer than 10 days) Be advised that additional storage fees will apply at a rate of $50/day.

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We deliver anywhere in the continental United States (Excludes Hawaii & Alaska) . If you live in Hawaii or Alaska please give us a call for a different shipping quote. More information regarding our delivery and service times is available below, but should you have any questions please give us a call at 888.220.4068 and we would be happy to answer any questions.  If you live in a rural city an upcharge may apply.

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8. Delivery Attempts

If the driver comes out to deliver your items and you are not home for your scheduled time, there will be a $75 attempt fee. If we do not collect this fee the product will not be delivered and all shipping charges associated with the purchase and our re-stocking fee will be charged.

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9. Inspect all boxes upon delivery

Please inspect the boxes of your new furniture upon delivery of your order. If you notice any slight damage to the packaging that you think might affect the product, please open that section of the box to see if there’s any damage to the item, mark it on the receipt or bill of lading with a clear description of the nature of the damage. If the boxes are severely damaged, please refuse the shipment and make a notation on the freight bill that there was significant visible damage and you refused to accept it. Your signature on the receipt is your acknowledgment that your merchandise is satisfactory and delivered as ordered.
In the event that your order arrives damaged or if you have any concerns regarding any aspects of the delivery, please email us immediately at service@irelax.life or call us at 888.541.8627 for a resolution.

Please note that you DO need to inspect the boxes when receiving the merchandise. If the box is damaged and it is not noted on the delivery receipt, we will not be responsible to replace or fix the merchandise. Please keep the original packaging as it is required for us to process the claim.